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A Year Later…

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I love my job for a hundred different reasons, but definitely one of the best things about what I do is getting to meet and work with so many amazing clients. People come to me with these great ideas for their online business, and I get to use my particular creative abilities to help them make their business ideas a reality. I'm always inspired by the passion and innovation my clients bring to the table, and that's what ultimately gets my creative juices flowing in order to create the site that is just right for them. The websites I create are a result of creative collaboration between me and my client, and I love that!

Last month I had the pleasure of launching a site redesign for one of my very first clients, Erin McMillen of www.myurbansuburban.com. When she hired me in the summer of 2008, shortly after I had launched Lilac Creative, she had this great idea to start a lifestyle blog for the Fraser Valley in British Columbia. Her business vision was spot on: start out with a basic blog about various things to do and see, places to shop and eat, etc. in her area, and down the road add other resources to that site, like a local business directory, photo gallery, even advertising spots for local businesses. 

The original design we came up with was very clean and simple: 
My Urban Suburban - Original Design 

This summer, Erin was ready to give her site an overhaul in order to develop her budding business' brand a little further and add functionality and easier navigation to her blog. The design is still clean, simple and open, but features full branding, ad spots and a photo gallery.
My Urban Suburban - 2009 Redesign

I get totally excited about all the projects that I get to be a part of, but when Erin hired me for her redesign it was a special honor to be given the opportunity to be a continuing part of her business' growth. I loved seeing how far she had taken her original idea, and getting a glimpse into her vision for the future of her site. Congrats on over a year of being an Urban Suburban, Erin!  

Case Study: Lilac Creative Redesign - Pt 1

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Web design isn't just colorful graphics and fun mouse-over effects; it requires a lot of forethought and strategic planning. I decided to write about the process involved in my recent site redesign, to give an idea of the way I work, as well as some useful tips to consider when planning for your own website design or redesign. In this post, I take a look at the initial planning I did before I even opened up my graphics programs or wrote that first line of code for the new site.

Is My Website Working for Me?

That was the first question I asked myself when I started to think about redesigning Lilac Creative, and it's one that all website owners should be asking themselves on a regular basis: Is your website actively working to aid your business? In today's business climate not having a website can be detrimental to a company's credibility, but having a poorly-designed or out-of-date website can be just as bad--if not worse--than having no website at all. Website owners should reevaluate their website on a regular basis to make sure it consistently meets the needs of the business or company it represents. A healthy business grows and changes to stay competitive and keep up with the changing needs of clients. If you don't update your website to meet the needs of your business' growth, your website can become a liability instead of an asset.

So, how do you determine whether or not your website is working for you? You need to have a clear understanding of your business' growth direction, and examine your website to make sure it is following that direction. It could be just a matter of simply changing colors on the site to match updated branding, or updating the site's copy to reflect a new mission statement. Or you might find that the new growth of your business requires your website to take on a different roll altogether. Perhaps your site started out as a basic informational site but now that your product has taken off, you'd like to be able to sell directly from your site. Evaluate your business' needs and then examine your website to see if it is efficiently meeting those needs. Consider new possibilities for your site that will meet more of your business' needs. It's your website; put it to work for you.

Examining the Roll My Website Plays

Unlike businesses that have a physical location where their storefront or office is the first place a client interacts with their business and their website is an auxiliary marketing/information tool, almost 100% of my business comes through my website, basically making my website the face of my entire business. When I first started freelancing, I knew the presentation of my portfolio needed to be a priority. This was most likely where people would go first, to see exactly the kind of work I do, and to decide whether or not my style and quality would fit their needs. With that in mind, my original site design gave careful consideration to the portfolio. Another important area of the site was the contact page. I needed a contact form that functioned well and gathered the right information to help me evaluate projects submitted through my website in order to give an accurate quote. Focusing on these things in my first design was a good start and the special attention to these areas paid off. My website brought projects in, and I saw my business grow. But the growth of my business also revealed to me areas of my site that were lacking, and showed me new opportunities that my old website wasn't well-suited to address.

The Evolving Needs of My Business

When I first started out, project inquiries trickled in slowly. I would do one or two quick, small projects in a month, and my freelance income was little more than hobby money. But the more sites I did, the more inquiries I started to receive. This also resulted in bigger projects, and more of them, but two problems started to arise. One, I was spending hours each day answering inquiries, which cut into my billable work hours. And two, I found that many of the inquiries I was receiving were either not prepared for my prices or not serious about their project, so I was wasting my time answering them but had no way of telling the serious inquiries from the non-serious. I also found that on top of inquiries, I was receiving many of the same questions from potential clients about my work process, what was included in my services, etc., making that much more correspondence work for me. It became clear to me that my website needed to provide more information to potential clients, and that by posting a basic pricing structure I could give people looking to hire me a pricing point of reference so they could know ahead of time whether or not my work would fit their budget. 

As my business grew, I also started looking at new product/services I could offer, and at ways to better serve my clients. Some of the things I brainstormed were possibly opening up my own blog theme shop, and providing clients with a private support forum. At the time of my redesign, I was not prepared to implement these ideas, but I wanted my new site to be easily expanded to include these things if/when I do decide to go ahead with them. I felt that my old site's CMS was not the best option for what I had in mind.

Lastly, I felt that the design of my old site no longer reflected the direction my business was headed in. It was very bright and colorful, and geared specifically towards women bloggers. I was starting to work more and more with small business owners--both men and women--and felt that my old site design wasn't reaching my full target audience.

The Goals for My Redesign

After examining all of that, I came up with a list of concrete goals that I wanted my redesign to accomplish:

  • A more professional site design that follows the new direction my business is taking (focusing less on vanity blogs, and more on small business solutions)
  • Provide more information to educate clients on what makes a good website, exactly what I do and the value behind it, as well as my design/development process
  • Include basic pricing structures to give people an idea of what to expect in a quote, thereby eliminating non-serious inquiries
  • Encourage all inquiries to come through my inquiry form, so that I have the information I need in order to give a quote
  • Separate logo design portfolio from web design portfolio in order to eliminate confusion about what is and isn't my work, and to make each easier to browse
  • Be built on a more flexible and feature-rich CMS that would allow for easy site expansion, membership management and possible eCommerce; to accommodate directions I can see my business going in in the future

With these specific features in mind, I then started to think about the design aspect of my new site. And I'll blog more about that in part two!

Share Your Experience

If you've been involved in the process of rethinking a website, you know the work involved. What new ways were you able to find to make your site work for you? I'd love to hear your ideas and experiences!

Update:

Here's a great article to read if you're considering a redesign yourself: Preparing and Planning for a Redesign by the folks over at Webdesigner Depot

Business Tips for Start Ups

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In these tough economic times, lots of stay-at-home wives and moms (and even some working wives and moms) out there are thinking up ways they can make a little extra income from home.  Whether it's selling handcrafted items on eBay or Etsy, opening up a home photography studio, or even jumping into web design, there are tons of seemingly easy startup options out there.  But easy startup doesn't always translate into a successful business.  Here are a couple of things I've learned over the years about making a home startup business work.

Thinking Business

This is where it all begins.  You have this hobby that you love, and you're really good at it.  So good, in fact, that lots of your friends have told you that you really need to start selling your stuff!  You could use a little extra money (who couldn't these days!), so you think, "Why not? Let's do it!"  Now the question becomes, is it a business or a hobby?  Hobbies can be done when you have the time and inclination, and put aside when you don't.  Businesses require lots of hard work, planning, and long-term consistency.  If you want it to be your business and not just a hobby, then you need to start thinking business.  Succeeding at starting and running your own business has a lot to do with how you think about and treat your craft and your business.   Be serious about what you do, and invest time and serious consideration in the following points:

Plan Plan Plan!

Successful businesses don't happen by accident; they are the product of careful forethought and planning.  Starting up may seem obvious: create saleable item, sell item on eBay or Etsy; but what comes after the obvious?  Think big: determine your long-term goals for your business.  If you create handmade jewelry, maybe your long-term goal is to generate enough income from your jewelry to be able to quit your office job, or maybe the goal is to open your own bead and custom jewelry shop in town.  Once you've determined your long-term goal, write out some short term goals that will help your business head in the general direction of your long-term goal.  They could be as simple as "Sell x amount of jewelry this month."  Keep your goals realistic and attainable, but make them challenging.  The idea is to get your business to stretch and grow.  Once you have goals in mind, make a list of concrete actions you can take to achieve those goals.  If your goal is to increase sales, a possible course of action could be to invest in advertising to get the word out about your product.  Take time to regularly reexamine your goals and the actions you're taking to achieve your goals.  If you're reaching your goals too easily, maybe it's time to set higher goals.  If you're consistently falling short of your goals, take a look at the actions you're taking to reach those goals--maybe there are other courses of action that would work better.  Or maybe your goals are set unrealistically high, and you need to develop a set of goals that are more attainable.  Setting goals and creating plans of attack will help you make sure your business is moving in the direction you want it to.

Know Your Stuff

Spend time researching the market you're thinking of starting your business in.  Find out what the going rate is for the service or product you're planning on offering.  Pay close attention to the quality of the service/product being given for that going rate, and make sure that your service/product can compete.  If the business you want to get into is an established industry, like photography or graphic/web design, being educated in your field is especially important.  While formal schooling in these areas can be gotten around, you need to educate yourself on not only the skills involved in your trade, but also on industry standards and practices.  If you want to compete with professionals who may (or may not) have had formal schooling, you need to respect the industry as a whole in both your pricing and your practices.  Underpricing may get you sales/jobs, but it also undermines the very industry you are deriving income from (and it will make you generally unpopular with others in your field).  The goal is to offer prices that are a good value to your customers/clients, but that are still in keeping with your market.  Make sure that the quality of your work and the practices you follow live up to existing industry standards.  Jumping into business without knowing your stuff would be like Cinderella showing up for the ball in rags--not the impression you want to make!

Show Me the Money

There's some truth to the old adage, "It takes money to make money."  Sure, you already had the yarn, knitting needles and the eBay account needed to start selling your super cool hand-made scarves, but there are other things to consider in the growth and longevity of your business, and some of those things will cost money.  As you start making money, set aside a portion--even if it's only a small amount at first--to reinvest in your business.  Make a list of things you need in order to stay in business (things your business can't exist without, like supplies, equipment, seller's fees, etc.), and then make a separate list of things that are non-essential but will help you achieve your business goals (like advertising, classes and workshops, and branding materials).  Prioritize each list, then put part of your set-aside money towards the necessities, and save the rest for your "growth fund."  So when your Etsy shop really takes off, you'll have money to put towards opening up an online shop of your own--making you independent of Etsy, and saving you money in the long run!  If you require more resources up front than your fledgling business can afford at first, talk to your bank to see if you can qualify for a small business loan (be sure to research the best rates, and if you end up getting the loan, be sure that you're regularly setting aside some of your business' income to pay back into the loan).

Develop Your Craft

A big key to staying on top in markets that are beginning to flood with other women who had the same thought you did when you decided to start your own business, is developing your craft.  Always keep an eye on what others in your market are doing, what people are buying, the direction the trends are going, etc.  While you don't want to become too focused on your competitors (it's your business, you need to do your own thing), you do want to make sure your products/services are moving with the times.  Try to set aside time on a regular basis to brainstorm new and innovative ways to keep your products fresh and your services relevant.  Your hand-knit scarves are doing great; maybe it's time to add matching knit hats and mittens to your repertoire.  If you're a service-based business, think about adding adding additional services that compliment your existing ones; or maybe you need to discontinue one service and devote more resources to another service that is in higher demand.  Basically, you want to make sure your business isn't stagnating.  Keep moving forward!

Share Your Experience

Are you a small business owner? Whether you just started your business last week, or you've been in business for years, I'd love to hear some of the things you've learned that have helped your business succeed. Leave a comment and share your experiences!